# Pachu Help for Parents

Pachu is a learning app for children aged 2–4: ABC, fruits, vegetables, animals, vehicles, numbers, colours and shapes, with Pachu the baby elephant as a friendly guide. These answers cover the most common questions. If you need more help, see [Contact us](#contact-us).

## The parent area

### How do I open the parent area?
On the Home screen, find the orange 🔒 **Parent control** button and tap it. Press and hold the orange button until the circle is full (3 seconds), then type the answer to the sum on the number pad and press **OK**. This keeps little fingers out of the settings. After three wrong answers the gate locks for a minute.

### What can I change there?
- Sound effects, music, voice and vibration on or off.
- A "time for a break" reminder after 10, 20 or 30 minutes of play. Only a grown-up can end the break.
- Your child's progress for each category, and a reset.
- **Content & updates:** which content version is in use, when Pachu last checked for new content, downloads on mobile data, and "use built-in content only".
- How to lock the phone to Pachu, so your child can play alone.

### How do I stop my child leaving the app?
Pachu can't be closed by accident with the back button. To lock the device to Pachu completely:
- **Android:** Settings → Security → App pinning, then pin Pachu from the recent-apps screen.
- **iPhone / iPad:** Settings → Accessibility → Guided Access, then triple-click the side (or Home) button while Pachu is open.

## Offline use and downloads

### Does Pachu need the internet?
No. Everything your child needs is built into the app, so it works completely offline in the car, on a plane or anywhere.

### Does it use my mobile data?
No. The app does not download data or connect to servers. All learning content is built right into the app.

### How much space does Pachu take?
Everything is bundled with the app, taking minimal space, and no background content caches are downloaded.

### Why do some cards show an emoji instead of a picture, or sound like the phone's voice?
We are adding illustrations and recorded voices over time. Until a card's own picture or recording is ready, Pachu shows a big emoji and uses your device's built-in voice. New pictures and voices arrive automatically.

### The voice is silent or sounds odd.
- Check the device isn't on silent and the volume is up.
- Check sound and voice are on in the parent area.
- If a card uses the device's built-in voice, make sure an English text-to-speech voice is installed (Android: open Settings and search for "Text-to-speech", then install the voice data; the menu differs between phone makers. iPhone/iPad: Settings → Accessibility → Spoken Content → Voices). If no voice is installed, the parent area shows **Install a voice so Pachu can talk**; the message goes away once a voice is installed.

## Progress

### How do I reset my child's stars and stickers?
Open the parent area and choose **Reset progress**, then confirm. This clears stars and stickers on this device only.

### Can I move progress to a new device?
Progress is stored only on the device, with no account, so it can't be transferred by us. It may be restored as part of your own device backup.

## Updates

### How do I update Pachu?
Updates come through the App Store or Google Play like any other app. Turning on automatic updates is the easiest way.

### Pachu says there is an update. What do I do?
Sometimes Pachu shows a friendly screen asking a grown-up to update. Tap the 🔒 **Parents** button, pass the parent gate, and tap the button to open the store page. A small dot on the Home screen's parent button means an optional update is available; the parent area then shows a card with a **Get the update** button. It never interrupts your child.

## Privacy and safety

### Does Pachu collect my child's data?
No. There are no accounts, no ads, no analytics and no tracking. Progress stays on your device. When Pachu downloads new content, the request contains no information about you or your child. Read the full [Privacy Policy](/privacy/); it is also linked from the parent area.

### Are there ads or in-app purchases?
No. Pachu has no ads and no in-app purchases.

## Devices

Pachu works on phones and tablets running iOS 15 or later, and Android 7.0 or later.

## Contact us

Email **support@pachugames.xyz** and tell us your device model, its iOS or Android version, and the Pachu version (shown on Pachu's page in the App Store or Google Play, or in your device's app settings). We aim to reply within 7 working days.

INNERIX TECHNOLOGIES LLP, Muhammed Basheer T Thazathethil House, Kalladipatta Ottapalam, Palakkad, Kerala 679313, India